Terms of service

Terms of Service

HAVRELLORN

Last Updated: 19 October 2026

1. Overview

Welcome to HAVRELLORN.

These Terms of Service ("Terms") govern your access to and use of our website, https://havrellorn.store, and the purchase of products offered through our online store.

Throughout these Terms, the words "we", "us" and "our" refer to HAVRELLORN, the trading name used by the business operating this website.

The words "you", "your" and "customer" refer to individuals accessing our website or purchasing products from us.

By accessing our website or placing an order, you agree to comply with these Terms, subject to your statutory rights.

Please read these Terms carefully before using our website or purchasing any products.

If you do not agree with these Terms, you should refrain from using the relevant services.

Nothing in these Terms excludes, restricts or otherwise affects any rights that consumers are entitled to under applicable United Kingdom law.

2. Business Information

Trading Name: HAVRELLORN

Website: https://havrellorn.store

Customer Support: support@havrellorn.store

HAVRELLORN operates as an online retailer specialising in men's fashion, clothing, footwear and accessories.

Customers may contact us using the email address provided above.

Any additional legally required business identification information will be made available through our website.

3. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into binding contracts or that you have the necessary permission of a parent or legal guardian.

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Provide deliberately false or misleading information.
Attempt to gain unauthorised access to our systems.
Interfere with the security or functionality of our website.
Introduce malicious software, viruses or harmful code.
Use automated systems to disrupt our services.
Infringe intellectual property rights belonging to HAVRELLORN or third parties.

We may take reasonable and proportionate action to protect our website, customers and business against misuse.

Any restrictions imposed will comply with applicable law and will not unlawfully interfere with existing consumer rights.

4. Product Information

HAVRELLORN aims to provide clear, accurate and up-to-date information about the products available on our website.

Product descriptions may include:

Materials and fabric composition.
Available sizes.
Colours and designs.
Product characteristics.
Care instructions.
Relevant product specifications.
Pricing and availability.

We make reasonable efforts to display product images and colours accurately.

However, the appearance of colours may vary depending on individual screen settings and device characteristics.

Such variations do not remove your statutory rights where products are materially different from their descriptions or otherwise fail to conform to the contract.

All products sold by HAVRELLORN must comply with applicable consumer protection and product safety legislation.

Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for their intended purpose and as described.

5. Product Availability

All orders are subject to product availability.

We endeavour to maintain accurate stock information and remove unavailable items from sale promptly.

If an item becomes unavailable after you place an order, we will inform you as soon as reasonably possible.

Where we cannot fulfil an accepted order, we will offer an appropriate resolution, including a refund of payments relating to the unavailable goods.

We will not substitute products without obtaining your agreement where required.

HAVRELLORN reserves the right to adjust product availability or discontinue products, provided this does not unlawfully affect existing contracts.

6. Prices and Currency

All prices displayed on our United Kingdom website are shown in Pounds Sterling (GBP £) unless expressly stated otherwise.

Prices will include applicable VAT or other taxes where legally required.

Any additional delivery charges or mandatory fees will be disclosed before the customer places an order.

The total amount payable will be presented clearly during checkout.

We do not intentionally impose hidden mandatory charges.

Optional additional payments will only be applied where customers have provided the consent required by law.

Prices may change from time to time.

However, changes to advertised prices will not retrospectively alter the agreed price of an order already accepted, except where legally permitted and agreed with the customer.

Where an obvious pricing error occurs, we will handle the matter fairly and in accordance with applicable contract and consumer protection law.

7. Orders and Contract Formation

To purchase products from HAVRELLORN, customers must follow the checkout process displayed on our website.

Before submitting an order, customers will have an opportunity to review relevant purchase information, including:

Selected products.
Quantities.
Product prices.
Delivery information.
Applicable shipping charges.
The total amount payable.

Customers should check that their information is accurate before completing checkout.

Submitting an order constitutes an offer to purchase the selected goods.

An automated acknowledgement of receipt does not necessarily constitute our acceptance of that offer.

Unless we expressly confirm acceptance earlier, the contract is formed when we confirm dispatch of the goods.

We will provide the customer with confirmation of the contract and relevant information in a durable medium, such as email, within the timeframe required by applicable law.

If we cannot accept an order, we will notify the customer and arrange any refund due.

We may decline orders for legitimate reasons, including suspected fraud, unavailable stock or inability to fulfil the purchase.

We will not refuse or cancel orders on unlawful discriminatory grounds or otherwise in breach of applicable consumer protection legislation.

8. Payment Methods

Payments are processed through the secure payment methods made available at checkout.

Available payment methods will be displayed before purchase.

Customers agree to provide accurate payment and billing information.

By submitting payment details, customers confirm that they are authorised to use the selected payment method.

Payment transactions may be processed by independent payment service providers.

We do not guarantee that every payment method will be available for every transaction.

Where a payment is declined, the order may not be completed.

We will not charge customers additional payment fees where such charges are prohibited by applicable legislation.

We take reasonable measures to protect payment information and use payment processing arrangements consistent with applicable security and data protection requirements.

9. Shipping and Delivery

HAVRELLORN offers delivery options for eligible orders, as displayed during checkout.

Available services may include:

Standard Shipping

A standard delivery service for eligible customer orders.

Express Shipping

An expedited delivery option where available.

Any applicable shipping charges and estimated delivery times will be displayed before the order is placed.

Delivery estimates may be affected by circumstances outside our reasonable control, including carrier disruptions, adverse weather conditions and customs processing.

We will communicate material delivery issues where reasonably possible.

Unless a different delivery period has been agreed, goods must be delivered without undue delay and within the period required by applicable consumer legislation.

Where goods are not delivered within the agreed period or applicable statutory deadline, customers may have rights to require delivery within an appropriate additional period or to terminate the contract and receive a refund.

Where delivery by a specified date is essential under applicable law, additional cancellation rights may apply.

Our full delivery arrangements are described in our Shipping Policy.

10. Delivery Responsibility and Risk

HAVRELLORN is responsible for delivery in accordance with applicable consumer law.

Where we arrange the delivery service, the risk of loss or damage generally remains with us until the goods come into the physical possession of the customer or a person identified by the customer to receive them.

Different rules may apply where a customer independently commissions a carrier that was not offered by HAVRELLORN.

If an order is lost, damaged or not delivered, customers should contact:

support@havrellorn.store

We will investigate the matter and provide an appropriate remedy in accordance with applicable legislation.

Customers will not be required to resolve claims directly with a carrier appointed by us as a condition of exercising their rights against HAVRELLORN.

11. Order Cancellations

Customers purchasing eligible goods online generally have the right to cancel their purchase without providing a reason.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, this right normally extends for 14 calendar days after the day on which the customer, or a person nominated by the customer, receives the goods.

Different rules may apply to orders containing goods delivered in separate consignments.

To exercise this right, customers must clearly notify us of their intention to cancel within the applicable cancellation period.

Cancellation Email: support@havrellorn.store

Customers may use the model cancellation form included in our Return and Refund Policy.

Where an eligible cancellation is exercised, refunds and the return of goods will be handled in accordance with applicable statutory requirements.

Certain legally recognised exemptions may apply, including qualifying personalised goods and certain sealed hygiene products after unsealing.

These exceptions do not remove statutory remedies for faulty or non-conforming products.

12. Returns and Refunds

HAVRELLORN aims to provide a transparent and fair returns and refunds process.

Customers may request returns or refunds where permitted under our Return and Refund Policy and applicable legislation.

Refunds following the exercise of the statutory cancellation right will be processed within the legal deadlines.

Where returned goods must be received or evidence of dispatch provided, the applicable statutory refund rules will determine the deadline.

Refunds will generally be issued using the original payment method unless otherwise expressly agreed.

Customers will not be charged a refund administration fee for exercising their statutory cancellation rights.

For further details, please refer to our Return and Refund Policy available on our website.

Nothing in our returns procedures overrides statutory consumer rights.

13. Faulty or Misdescribed Goods

Under the Consumer Rights Act 2015, customers are entitled to receive goods that:

Are of satisfactory quality.
Are fit for their intended purpose.
Match their description.
Meet applicable statutory and contractual requirements.

Where goods fail to meet these requirements, customers may be entitled to remedies including:

The short-term right to reject qualifying goods.
Repair or replacement.
A price reduction.
The final right to reject in qualifying circumstances.

The applicable remedy depends on the nature of the problem, the time elapsed and the relevant statutory provisions.

We will not require customers to waive their statutory rights as a condition of receiving assistance.

For support regarding faulty or misdescribed goods, please contact support@havrellorn.store.

14. Exchanges

Customers may contact HAVRELLORN to request an exchange for an alternative size, colour or product.

Discretionary exchanges are subject to availability and our agreement.

Where an exchange is unavailable, eligible customers may exercise their applicable cancellation or refund rights.

Where goods are faulty or otherwise non-conforming, any right to repair, replacement or another remedy will be determined under applicable consumer law rather than discretionary exchange conditions.

15. Promotions and Discount Codes

HAVRELLORN may offer promotional campaigns, discount codes or special pricing.

Promotional offers may be subject to specific conditions, including eligibility requirements and validity periods.

Such conditions will be communicated clearly.

We reserve the right to withdraw or amend promotions prospectively, provided existing contractual and statutory rights are respected.

We will not engage in misleading pricing practices, false scarcity claims, misleading promotional statements or other prohibited unfair commercial practices.

Promotional conditions will not remove statutory cancellation rights or remedies for faulty goods.

16. Customer Accounts

Customers may be offered the option to create an account.

Where accounts are available, customers are responsible for keeping their login credentials secure.

Customers should notify us if they believe their account has been accessed without authorisation.

We may take reasonable security measures to investigate suspicious account activity.

We reserve the right to restrict access where necessary to prevent fraud, security incidents or misuse.

Such actions will not remove statutory rights arising from valid purchases.

Customers may contact us for assistance with account-related matters.

17. Intellectual Property

Unless otherwise stated, content made available on the HAVRELLORN website, including original text, designs, branding, graphics and other materials, belongs to HAVRELLORN or its respective rights holders.

Applicable intellectual property laws protect such materials.

Users must not reproduce, distribute, modify or commercially exploit protected content without the permission of the relevant rights holder, except where permitted by law.

Customers may access and use our website for lawful personal shopping purposes.

Nothing in these Terms restricts uses permitted by applicable copyright exceptions or other legal rights.

18. User Reviews and Submissions

Customers may be able to submit product reviews, feedback or other content.

Where this functionality is available, submissions must not:

Contain unlawful material.
Infringe third-party intellectual property rights.
Include threats or unlawful harassment.
Impersonate another person.
Contain deliberately fraudulent or materially misleading claims.

We may moderate submissions in accordance with applicable law.

Where customer reviews are published, HAVRELLORN will comply with relevant obligations concerning genuine reviews and misleading commercial practices.

We will not knowingly present fabricated reviews as genuine customer experiences.

We will not misrepresent the verification status of customer reviews.

19. Third-Party Services and Links

Our website may contain links to third-party websites or services, including payment providers and delivery partners.

Third-party websites may operate under their own terms and privacy policies.

We do not control all third-party content and cannot guarantee that external websites will remain continuously available.

However, the involvement of a third-party service provider does not remove legal responsibilities owed by HAVRELLORN to its customers.

Nothing in this section excludes liability that cannot lawfully be excluded.

20. Website Availability

We aim to maintain a secure, functional and accessible website.

However, occasional technical interruptions may occur due to maintenance, updates or circumstances outside our reasonable control.

We may temporarily suspend website functionality where reasonably necessary for security, maintenance or operational purposes.

We will take reasonable steps to minimise disruption.

Nothing in this section removes any statutory rights or remedies that customers may have regarding an existing contract.

21. Prohibited Activities

Users must not attempt to:

Access accounts without authorisation.
Interfere with website servers or security systems.
Transmit malware or malicious code.
Conduct fraudulent transactions.
Use stolen payment information.
Engage in unlawful scraping or data misuse.
Use our services for unlawful conduct.
Deliberately interfere with other users' access.

We may take appropriate and proportionate steps to protect the website and its users, including restricting access where legally justified.

Serious unlawful activity may be reported to the relevant authorities.

22. Privacy and Personal Data

HAVRELLORN recognises the importance of protecting customer personal information.

Personal data will be handled in accordance with applicable data protection legislation, including, where applicable:

The UK General Data Protection Regulation (UK GDPR).
The Data Protection Act 2018.
The Privacy and Electronic Communications Regulations 2003.

Our Privacy Policy explains how personal information is collected, used, stored, disclosed and protected, together with the rights available to individuals.

Customers should review our Privacy Policy for further details.

23. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for essential website functions, analytics, security and other purposes.

Where consent is legally required for non-essential cookies or similar technologies, we will seek valid consent before using them.

Customers will be provided with relevant information about their choices.

Further details are available in our Privacy Policy and any applicable Cookie Policy.

24. Product Safety

HAVRELLORN is committed to complying with applicable product safety requirements.

Products offered for sale must meet the relevant safety obligations for their product category and intended market.

Where a product presents a safety concern, we will take appropriate action, which may include investigating the issue, notifying affected customers, withdrawing products or arranging a recall where required.

Customers who have concerns about product safety should contact support@havrellorn.store.

Any statutory rights relating to unsafe or defective products remain unaffected.

25. Limitation of Liability

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory consumer rights where liability cannot legally be excluded or restricted.
Defective products where liability cannot lawfully be excluded.
Any other matter for which exclusion or limitation of liability is prohibited by law.

Subject to those protections, HAVRELLORN will be responsible for losses arising from breaches of our contractual or legal obligations in accordance with applicable law.

We do not seek to exclude responsibility for losses that are reasonably foreseeable consequences of a breach where doing so would be unlawful or unfair.

Nothing in these Terms restricts remedies that consumers are entitled to under mandatory consumer legislation.

26. Events Beyond Our Reasonable Control

Certain circumstances beyond our reasonable control may affect our ability to fulfil obligations.

Examples may include:

Severe weather conditions.
Natural disasters.
Significant transport disruptions.
Major infrastructure failures.
Government restrictions.
Other exceptional events outside our reasonable control.

Where such circumstances affect an order, we will take reasonable steps to notify the customer and minimise disruption.

We will comply with all applicable delivery, cancellation and refund obligations.

This clause does not automatically remove a customer's right to terminate a contract or receive a refund where such rights arise under applicable law.

27. Complaints and Customer Support

We encourage customers to contact us if they experience difficulties with an order, product or service.

Customer Support Email: support@havrellorn.store

When contacting us, please provide any relevant information, including your order number and a description of the issue.

We aim to investigate complaints promptly and respond fairly.

If a dispute cannot be resolved directly, customers may seek assistance from relevant consumer advice services or pursue legal remedies.

Nothing in these Terms prevents customers from exercising statutory rights or accessing the courts where legally entitled.

28. Governing Law and Jurisdiction

These Terms are governed by the applicable laws of the United Kingdom, subject to the jurisdiction-specific rules that apply to the relevant contract.

For consumers habitually resident in England and Wales, the laws of England and Wales will generally apply, without excluding any mandatory protections that apply to the transaction.

Consumers resident in Scotland or Northern Ireland retain the protection of mandatory legal provisions applicable to them.

Nothing in these Terms requires a consumer to bring proceedings exclusively in a court that would unlawfully restrict their right to use a competent court in their place of residence.

For customers residing outside the United Kingdom, any mandatory consumer protection laws that cannot lawfully be excluded will continue to apply.

29. Fairness and Transparency of Contract Terms

HAVRELLORN is committed to presenting contractual terms fairly, clearly and transparently.

In accordance with the Consumer Rights Act 2015, unfair consumer contract terms are not binding on consumers.

Where a contractual term is ambiguous, it will be interpreted in accordance with applicable statutory requirements.

We will not rely on provisions that unlawfully create a significant imbalance between our rights and obligations and those of our customers.

Any provision determined to be unenforceable will be treated in accordance with applicable law, while the remainder of these Terms will continue to apply so far as legally and practically possible.

30. Changes to These Terms

We may revise these Terms from time to time to reflect changes in legislation, business operations, security requirements or website functionality.

The latest version will be published at:

https://havrellorn.store

Changes will generally apply prospectively.

We will not unilaterally alter the terms of an existing consumer contract in a manner that unlawfully disadvantages the customer.

Where notification or consent is required by law, we will comply with those requirements.

Continued browsing of the website does not, by itself, constitute acceptance of a material change to an existing purchase contract.

31. Applicable United Kingdom Legislation

These Terms are intended to operate consistently with relevant United Kingdom legislation, including, where applicable:

Consumer Rights Act 2015

Governs consumer rights concerning goods, services, digital content and the fairness of consumer contract terms.

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Provides important information requirements and cancellation rights for qualifying distance and online consumer contracts.

Digital Markets, Competition and Consumers Act 2024

Includes provisions concerning unfair commercial practices, consumer protection enforcement and other consumer protection matters as brought into force.

Electronic Commerce (EC Directive) Regulations 2002

Contains relevant requirements concerning information provided by online service providers and aspects of electronic contracting, insofar as applicable.

UK General Data Protection Regulation and Data Protection Act 2018

Establish relevant obligations concerning the processing and protection of personal data.

Privacy and Electronic Communications Regulations 2003

Contains rules concerning electronic communications and certain uses of cookies and similar technologies.

Applicable Product Safety Legislation

Establishes relevant obligations concerning the safety and supply of consumer products.

This list is not exhaustive and does not reproduce the complete text of the legislation.

Where mandatory legal requirements conflict with these Terms, the applicable legislation will prevail.

32. Entire Agreement

These Terms, together with the applicable product information, order confirmation and policies incorporated into the contract, form part of the agreement governing purchases made through HAVRELLORN.

Relevant policies may include:

Return and Refund Policy.
Shipping Policy.
Privacy Policy.
Any applicable product-specific conditions.

Nothing in this section excludes contractual representations, statutory information obligations or consumer rights that cannot lawfully be excluded.

Where the terms of an accepted order conflict with general website wording, the relevant contractual and statutory rules will determine which provisions apply.