Shipping policy

Shipping Policy

HAVRELLORN

Last Updated: 19 October 2026

1. Introduction

Welcome to HAVRELLORN.

At HAVRELLORN, we are committed to providing a reliable, transparent and convenient delivery experience for our customers throughout the United Kingdom.

We understand the importance of receiving your purchases safely and within the expected delivery period.

This Shipping Policy explains our available delivery methods, estimated delivery times, shipping charges, order processing, tracking information and procedures for delayed, lost or damaged shipments.

Website: https://havrellorn.store

Customer Support: support@havrellorn.store

2. Shipping Options and Delivery Times

HAVRELLORN offers two delivery options for eligible orders within the United Kingdom.

Standard Shipping — FREE

Estimated Delivery Time: 5–12 Business Days

Shipping Cost: FREE

Our complimentary Standard Shipping service is available for eligible orders placed through our website.

Standard Shipping provides a convenient delivery option without additional shipping charges.

Express Shipping — PAID

Estimated Delivery Time: 5–8 Business Days

Shipping Cost: Calculated and displayed at checkout

Our Express Shipping service is available for customers who prefer a faster delivery option.

The applicable Express Shipping charge will be clearly displayed during checkout before the order is confirmed.

Customers may select their preferred shipping method based on the available options for their delivery address.

All delivery estimates are subject to the applicable delivery terms and statutory consumer rights.

3. Understanding Business Days

For the purposes of this Shipping Policy, business days are Monday to Friday, excluding UK bank holidays.

Saturdays, Sundays and bank holidays are not counted as business days when calculating estimated delivery times.

The estimated delivery period applicable to your order will be communicated during checkout.

Delivery times may vary depending on the delivery destination, carrier operations and other relevant circumstances.

4. Order Processing and Dispatch

Once an order has been placed, it will undergo the necessary processing and preparation before dispatch.

This may include:

Payment verification.
Order confirmation.
Product availability checks.
Quality control procedures.
Secure packaging.
Preparation for collection by the delivery carrier.

Customers will receive an order confirmation using the contact details provided during checkout.

Once the order has been dispatched, shipping confirmation and available tracking information will be provided.

Any processing time that is additional to the advertised delivery period will be disclosed before purchase where applicable.

5. Shipping Charges

HAVRELLORN aims to ensure that all delivery charges are clear and transparent.

Standard Shipping: Free of charge for eligible orders.

Express Shipping: A paid service, with the applicable cost displayed at checkout.

No undisclosed mandatory delivery charges will be added after an order has been placed.

Customers will be able to review the total cost of their order, including any selected delivery charges, before completing their purchase.

6. Delivery Locations

Our shipping services are intended for eligible delivery addresses within the United Kingdom.

Availability may vary depending on the destination, postcode and delivery carrier.

Customers will be informed during checkout if a particular delivery service is unavailable for their address.

We may introduce additional delivery destinations in the future, subject to applicable conditions and charges.

7. Order Tracking

We aim to provide customers with tracking information for dispatched orders.

Where tracking is available, customers will receive the relevant tracking details by email.

Tracking updates may include:

Order dispatched.
Parcel collected by the carrier.
Parcel in transit.
Parcel out for delivery.
Parcel delivered.

Tracking information may not update immediately after dispatch.

If you experience difficulties accessing your tracking information, please contact:

support@havrellorn.store

Our customer support team will assist you with your delivery enquiry.

8. Delivery Delays

We make reasonable efforts to ensure that orders are delivered within the estimated delivery periods.

However, occasional delays may arise due to circumstances such as:

Adverse weather conditions.
Carrier network disruptions.
Public holidays.
Customs or border procedures, where applicable.
Exceptional operational difficulties.
Other circumstances beyond our reasonable control.

Where a material delay becomes known to us, we will take reasonable steps to inform affected customers.

Delivery estimates do not exclude or restrict rights provided by the Consumer Rights Act 2015.

Where delivery does not take place within an agreed period, customers may be entitled to require delivery within an appropriate additional period or terminate the contract and obtain a refund, depending on the circumstances.

Where delivery by a particular date was essential under applicable law, the customer may have the right to terminate the contract without providing an additional delivery period.

9. Incorrect or Incomplete Delivery Addresses

Customers are responsible for providing accurate delivery information during checkout.

Please ensure that the following details are correct:

Full recipient name.
House number and street name.
Flat or apartment number, where applicable.
Town or city.
Postcode.
Country.
Relevant contact information.

If you notice an error in your delivery address, please contact us as soon as possible.

Email: support@havrellorn.store

We will attempt to amend the delivery information where reasonably possible.

Once an order has been dispatched, changes may be limited by the carrier's procedures.

Any additional charges or consequences arising from an incorrect address will be assessed according to the circumstances and applicable consumer legislation.

10. Lost or Missing Parcels

If your order has not arrived within the applicable delivery period, please contact our customer support team.

Email: support@havrellorn.store

Please include your order number and a brief description of the issue.

We will investigate the delivery status and contact the relevant carrier where necessary.

Under the Consumer Rights Act 2015, goods generally remain at the retailer's risk until they are received by the customer or a person identified by the customer to receive them, subject to applicable statutory exceptions.

Where a parcel has been lost before the risk lawfully passes to the customer, HAVRELLORN will provide the appropriate remedy, which may include replacement or a refund.

Customers are not required to pursue claims directly against our appointed delivery carrier to exercise their statutory rights.

11. Damaged Parcels and Products

If your order arrives damaged, please contact us at:

support@havrellorn.store

Provide your order number and details of the issue.

Where available, photographs of the packaging and affected products may help us investigate.

However, photographs are not an absolute requirement for exercising statutory consumer rights.

Where products are damaged or otherwise fail to conform to the contract, customers may be entitled to a repair, replacement, refund or another remedy under the Consumer Rights Act 2015.

We will handle such requests fairly and in accordance with applicable law.

12. Multiple Parcels and Split Deliveries

Orders containing multiple products may occasionally be dispatched in separate parcels.

Where this occurs, customers may receive more than one delivery notification or tracking reference.

We will provide relevant information regarding split deliveries where reasonably possible.

Separate deliveries do not remove or reduce statutory consumer rights.

Any additional delivery arrangements will remain subject to the terms agreed with the customer.

13. Customs Duties and Import Charges

Some products may be dispatched through international supply or fulfilment arrangements.

Where applicable, customs requirements and import procedures may affect the delivery process.

Any customs duties, import VAT or other mandatory charges payable by customers will be disclosed before purchase where legally required.

We will not impose unexpected mandatory charges contrary to applicable consumer protection legislation.

Any applicable import or customs arrangements will be handled in accordance with relevant UK law.

14. Delivery Confirmation

An order may be marked as delivered when the carrier records that delivery has taken place.

However, a carrier's delivery status does not automatically establish that responsibility for the goods has lawfully passed to the customer.

If your order is marked as delivered but you have not received it, please contact us.

Email: support@havrellorn.store

We will review the delivery details and investigate the issue.

Our obligations will be determined by applicable contract and consumer protection law.

15. Order Cancellation Before Dispatch

Customers who wish to cancel their order should contact us as soon as possible.

Email: support@havrellorn.store

We will attempt to stop dispatch where reasonably possible.

If an order has already been dispatched, customers may still exercise any applicable statutory cancellation rights.

For further information, please review our Return and Refund Policy.

16. Returns and Refunds

For information regarding returns, exchanges, cancellations and refunds, please refer to the HAVRELLORN Return and Refund Policy available on our website.

Customers purchasing eligible goods online generally have a statutory 14-day cancellation period.

Where an eligible cancellation is exercised, refunds will be provided in accordance with applicable legal requirements.

Nothing in this Shipping Policy excludes or restricts statutory rights relating to faulty goods, non-delivery or delayed delivery.

17. Delivery Under UK Consumer Law

HAVRELLORN aims to comply with all applicable United Kingdom consumer protection legislation.

In particular, the Consumer Rights Act 2015 establishes requirements relating to delivery obligations and the passing of risk.

Unless a different delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days after the contract is entered into.

Where a different delivery period has been agreed, the retailer must comply with the applicable contractual and statutory requirements.

Customers may have rights to terminate their contract and obtain reimbursement where delivery obligations are not met.

Nothing in this Shipping Policy removes or limits rights that cannot lawfully be excluded.